Return and Refund Policy
Effective Date: November 28, 2024
At sparynapo, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible.
1. Returns
You may return items purchased from sparynapo within 30 days of the date you received your order. To be eligible for a return, the item must be:
- Unused, in the same condition as received, and in its original packaging.
- Free of any signs of wear, damage, or alteration.
Non-returnable items:
- Gift cards
- Sale items or items marked as final sale
- Personalized or custom-made products
2. Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method. Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider.
3. Exchange Policy
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We do not process direct exchanges but will gladly refund your original purchase once returned.
4. How to Return an Item
To initiate a return, please follow these steps:
Contact our customer support team at [email protected] or call (804) 883-6339 to request a return authorization.
Package the item securely in its original packaging.
Ship the item back to the following address:
sparynapo Returns
15483 Pinehurst Forest Dr, Montpelier, VA 23192
Please note that you will be responsible for the shipping costs associated with returning the item, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is safely received.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected] or (804) 883-6339. We will work with you to resolve the issue by offering a replacement, exchange, or full refund.
6. Late or Missing Refunds
If you haven’t received a refund after 7 days, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return was due to a defect or error on our part.
8. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
sparynapo
15483 Pinehurst Forest Dr, Montpelier, VA 23192
Phone: (804) 883-6339
Email: [email protected]